This Privacy Notice outlines the types of personal data we may collect about you when you interact with us. It also explains how we store, handle and protect your data, and to ensure that you, as a customer of St John’s Wine Rooms are fully informed of your rights.
The sections outlined below should answer any questions you may have. However if you do have further queries, then please do contact us at email@example.com
What personal data do we process?
The following personal information is required in order for us to make a reservation at our restaurant:
Telephone Number or Email Address
In order to provide exceptional customer service and to improve your dining experience, we may also collect and process additional personal information, including the following:
Special occasions – birthdays (excluding year of birth), anniversaries and that of your guest(s)
Allergies or food intolerances
For online reservations we use Avenista. In order to provide the online booking service, your personal data will be collected, transferred to and processed by Avenista as a data processor acting on behalf of St John’s Wine Rooms.
How do we capture your personal data?
Reservations can be made in the following ways:
Through social media – if you choose to interact with us
Personal data which is collected is then stored by us and processed in the corresponding business system in order for us to be able to provide the relevant goods and services to you.
We do not knowingly collect personal information from children under age 13. If we learn that we have collected personal information from a child under age 13 without parental consent, we will take steps to delete that personal information as soon as possible.
What is your personal data used for?
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
· Where we need to perform the contract we are about to enter into or have entered into with you so for example to confirm your reservation or to let you know if there is a problem with your booking
· Where we need to comply with a legal or regulatory obligation
. If you have opted into our newsletter -see our Stay In Touch page
We use a tool called “Google Analytics” to collect information about use of this site. Google Analytics collects information such as how often users visit this site, what pages they visit when they do so, and what other sites they used prior to coming to this site. We use the information we get from Google Analytics only to improve this site. Google Analytics collects only the IP address assigned to you on the date you visit this site, rather than your name or other identifying information. We do not combine the information collected through the use of Google Analytics with personally identifiable information.
Right of access
You may request access to the data we hold on you, which is usually free of charge.
Right to rectification
You may have your data corrected if it is incomplete or incorrect. It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.
Right to restrict processing
This enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the data’s accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
You may also unsubscribe from our marketing communications at any point, should you no longer wish to receive these using our Unsubscribe page
Right to withdraw your consent to processing
You may withdraw your consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.
Right to object to processing
You may object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
Right to erasure
You may request to have your data removed from our systems. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing, where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.